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Customer Satisfaction Survey

The State Personnel Board consistently seeks to improve the performance of its staff, hearing officers and the process of conducting business. Your evaluation of our services will be used to identify areas in which we can improve. Thank you for your assistance in helping us serve you better.

0 - 5 Rating: 5 = excellent; 4 = good; 3 = average; 2 = fair; 1=poor; 0 = no opinion/not applicable
Please check the category that best describes you
I. PERSONNEL BOARD STAFF
Our staff would like to know about your interactions with us.
 
Board staff was courteous and helpful
Board staff answered questions promptly and in a professional manner
Did you visit the Personnel Board website?
If your answer was "yes" to the above question, were you able to find the information you were looking for?
II. HEARING PROCESS
If your case went to hearing, please help us by answering the following questions. Please avoid any favorable or unfavorable bias based on the outcome of the proceeding in which you have been involved.
 
The hearing room was adequate for presentation of the case
The hearing officer was adequately prepared for the hearing
The hearing officer was knowledgeable of applicable laws and procedures
The hearing officer treated all participants in a courteous and professional manner
The hearing officer was fair and objective
III. OVERALL PROCESS
How would you rate your overall experience with the Personnel Board?
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